These are the general terms and conditions for purchases and agreement on services from Visa Application. These terms and conditions come into effect upon ordering our services on Visa Application.
When ordering a visa through Visa Application, our primary work is to provide a good service. For us, it's about ensuring that our customers are assigned a personal consultant when ordering, who will ensure that the customer feels well-informed and secure throughout the entire application process. We handle all communication and contact with the embassy, as well as other relevant authorities if necessary.
The greatest value for us when we provide our service, is our customer's satisfaction and therefore the personal relationship is also important to us regardless of the type of customer we have. The focus of our service is on making our customers get through the application process more easily, and where we take care of all the practicalities in order to finally help them get a good start on their journey.
Our service is included for everyone who orders a visa through Visa Application, where no extra charge is applied. The services that we provide, and which have a cost price at a supplier, will be charged a fee, so Visa Application can cover all costs that arise during the process.
The services that can result in an extra expense for Visa Application, will be charged from the customer but where before the use of the service will be consulted with the customer for acceptance. Here the customer will also be informed about the extra expense.
After ordering your visa, you will receive a welcome email with information about the application process and the documents we need from you. From there, we take over the application process, handle all the practicalities, and ensure to guide and assist you as easily as possible throughout the process.
After ordering, you as a customer will be contacted by your personal consultant within 48 hours, depending on whether you have ordered a normal processing time or Xpress. The consultant will be the constant contact person throughout the entire process, from start to finish.
We use authorized distribution partners for shipping, ensuring our customers secure
shipping
of their personal documents. With shipping, there is both track and trace and insurance. With
Xpress processing, there is also the possibility of picking up documents by agreement, and where a
fee will be
charged thereafter.
With X-press processing, packages are most often sent through our courier partners, which means that packages that
are sent
Xpress involve personal handling by the courier. Security and track and trace are included and delivery
only occurs
to the respective customer or another legitimate representative. This applies to both courier and
postal delivery.
Question
Anyone who has questions regarding visa applications or anything else in this area, we are always
ready to
help. We can be contacted via our contact form or our customer service by email: info@visumansogning.dk or by phone.+45 86 86 86 06
When an order has been placed, one can see an estimated amount as the total fee for processing the customer's visa application before placing the order. We will then invoice the customer when we have submitted the completed visa application and we have a confirmation from the embassy that the respective visa will be issued.
Afterwards, there will be a payment deadline of 8 days, unless an X-press order or other special order has been placed. In urgent cases, the receipt for the payment can be sent to info@visumansogning.dk for faster processing time.
Delivery of the passport with the issued visa occurs when Visumansøgning has registered the customer's payment of the fee.
All prices are calculated based on the actual costs that will be incurred during the application process, plus our service fee which can vary depending on the country and visa type. Shipping is included in our prices, as well as our service but if there is a need for services such as photo printing, personal pickup or services at external suppliers, an additional fee will be added.
The delivery of the processed and issued visa depends on the processing time at the embassy.
Our processing time only comes into effect once we have received all the relevant documents, which means that our processing time also depends on how quickly our customer sends us the documents.
Therefore, the stated processing times for all our types of visas are an estimated processing time which includes shipping.
In order to have the greatest security in the handling of your personal documents and thus sensitive personal information, we have entered into partnerships with experienced shipping providers.
In this way, we have done our best to ensure you and your documents throughout the entire process.
As a consumer, you have a 14-day right of withdrawal. If you wish to exercise the right of withdrawal, you must inform us of this by issuing an unambiguous statement, which can be sent to us by e-mail. We will then send you a form that you need to fill out with your information and your statement about the use of the lawful right of withdrawal.
The right of withdrawal runs from the day the agreement is made. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
Regardless of the above, the right of withdrawal ceases when we have started the ordered service, i.e., when the visa application has started processing your application and has incurred expenses in connection with case processing, and submission of the application to the relevant embassy.
This is provided that you have given your explicit consent to the commencement of our service in the form of the application process and recognition that the right of withdrawal ceases when our processing of your visa is underway and has incurred expenses in connection with case processing, and submission of the application to the relevant embassy.
All expenses that have been in the application process up to the use of the lawful right of withdrawal will not be refunded.
Your obligations in case of exercising the right of withdrawal
When exercising the right of withdrawal, you are obliged to pay for our reasonable costs for the part of our service that has already been delivered, compared to the full fulfillment of the agreement.
When we receive your possible cancellation notice, you will be refunded the amount you have paid to us, deducted the value of the service we have already provided.
The amount will be transferred to the same payment method you used in connection with the purchase.
We do not pass on personal data to third parties, except for disclosure to authorities and/or third parties, which is necessary for the processing of your visa application to the desired destination. We act solely on instructions from you.
Please note that we are responsible for taking the necessary technical and organizational security measures against your personal information being accidentally or illegally destroyed, lost or impaired, as well as against it being disclosed to unauthorized persons, misused or otherwise processed in violation of the rules of the Data Protection Act.
However, we are not responsible for the processing of information that takes place by and at the relevant authorities in all the countries where the relevant embassies are located.
Unless otherwise stated, Visumansøgning is the holder of all intellectual property rights, including copyright, to all content, layout, design, data, graphics, trademarks and logos on Visumansøgning.
The content is protected by both Danish and international legislation, and we will do our utmost to protect our rights, employees, customers, members etc. We will take legal action if necessary. Application for permission to use our intellectual property rights can be made by contacting our legal department at: info@visumansoegning.dk
Visa application provides services in the form of guidance, handling of application, and contact with the embassy.
We are only responsible as long as we are processing the application, so when we send the application to the relevant embassy, or authority, the responsibility for your application transfers to the authority.
In connection with the shipment, the responsibility for your personal documents and your application will transfer to the chosen one of our partners within courier service and shipping.
Choice of law and jurisdiction
Purchase of our service on Visa application is subject to Danish law and disputes are settled by the Danish courts.
